Frequently Asked Questions
Q1:
What is the minimum order quantity (MOQ) for your products?
Ready Stock MOQ: 2pcs/model. We can do OEM, customized logo/package/software: 300-500pcs/model.
Q2:
How long does it take for the production and delivery of my order?
We have overseas warehouses in US/EU/UK/RU/AU, fast local delivery and no tax, delivery time: 2-7 days. If ship from China: 7-15 days, customized product delivery time needs to be negotiated.
Q3:
Can I request a sample before placing a large order?
We support sample order at your own expense first, we will deduct the sample fee when place a large order.
Q4:
Can you provide custom packaging or labeling for my order?
Yes, we support custom packaging and free labeling if you have any requirements.
Q5:
What is your process for quality control and assurance?
We inspect every goods 3 times to low down the defective rate to the minimum. So we can 100% make sure good quality and 1 year guarantee period.
Q6:
What is your policy for handling damaged or defective products?
We offer 1 year warranty period and lifetime technical support, undertake to repair or send replacement within 1 year for defective items.
Pargo Tool
